This policy covers the personal information handled by GUARDIAN DRIVE SDN BHD 202501023916 (1625329-M). It applies to every visitor to the website and to every customer who buys through it.
1. What is collected
Four categories are collected:
Personal information, being name, email address, phone number, shipping address and billing address.
Payment information, being credit or debit card details and other payment method data, processed securely by third-party payment gateways.
Order information, being products purchased, order history and customer preferences.
Website usage data, being IP address, browser type, device information, pages visited and cookies.
2. How it is used
The data serves five purposes:
Processing and fulfilling orders effectively.
Contacting the Customer about a purchase, a support enquiry or a promotional update.
Improving the website, the services and the overall customer experience.
Preventing fraud and securing the website and its users.
Complying with legal and regulatory obligations.
3. When it is shared
The Company does not sell or rent personal information. It is shared in the cases below:
With trusted third parties that help operate the website, including hosting, payment processors and shipping partners.
With legal authorities, meaning law enforcement or regulators, where required by law.
In every case under contract, each partner being obligated to protect the data to the Company’s standards.
4. How it is secured
Security is industry-standard:
Measures include SSL encryption, secure servers and regular monitoring.
Every commercially acceptable means is used, though no method of transmission over the internet is 100% secure.
5. How cookies are used
Cookies operate throughout this site:
Cookies and similar technologies enhance the user experience, track site performance and deliver personalised content.
Browser settings can control or disable them, though site functionality may be affected.
6. What rights the customer holds
Three rights apply:
Access to the personal information held, and correction of it.
Deletion of that information, subject to legal or administrative requirements.
Opting out of marketing emails at any time.