This policy covers returns, refunds and exchanges for goods sold by GUARDIAN DRIVE SDN BHD 202501023916 (1625329-M). It binds every customer and applies to every order placed on this website.
1. When a claim qualifies
Items sold are not exchangeable or refundable. Four conditions are the exception:
The merchant sent the wrong item.
The item received does not match the specifications, description, features or information advertised on the website.
The item received was spoiled, damaged or defective upon delivery.
The delivery exceeded the timeline stated in the Shipping Policy.
2. What evidence is required
Three items must accompany a claim:
A clear and continuous unboxing video showing the unopened parcel, the shipping label, the packaging and the item received.
A clear video of the item’s first use, where applicable.
Photographs, order details or other supporting documents requested by the Company.
3. When to file
The filing sequence is fixed:
The Customer submits the request to customer support at guardian-drive@outlook.com within 24 hours of receiving the item.
Requests filed after the 24-hour reporting period, or filed without the required evidence, are not accepted.
On any return, refund & exchange matter, reach us through any of the channels below.
📧 Email: guardian-drive@outlook.com
📞 Phone: (+60) 1113269207
🏢 Address: 2A, DESA RAHMAT, JALAN RELAU, 11900 BAYAN LEPAS PULAU PINANG
🌐 Website: https://guardiandrive.xyz/contact-us/