This policy covers the shipping of every order placed with GUARDIAN DRIVE SDN BHD 202501023916 (1625329-M) for delivery inside Malaysia. It applies to all customers and to all goods sold on this website.
1. Where the company ships
Two service areas are covered:
Peninsular Malaysia, meaning all states.
East Malaysia, meaning Sabah & Sarawak.
2. How orders are processed
Preparation runs in two stages:
The Company processes each order within 1–3 business days. Weekends and public holidays are excluded from that count.
On dispatch, the Customer receives a confirmation email carrying the tracking information for the parcel.
3. How long delivery takes
Transit time follows the destination. Overnight and next-day delivery are not offered. The standard windows are set out below.
Those figures are estimates. Courier operations, seasonal holidays and extreme weather can each alter them.
4. What shipping costs
Standard delivery is free:
Standard shipping fees are waived on the Customer’s order, which is how the Company reads value.
Bulk and specialised promotional orders are the exception. A fee may be calculated at checkout from total weight and destination, where applicable.
5. How orders are tracked
Tracking is issued automatically:
Once the courier partner collects the parcel, a tracking number and a direct link are sent by email or SMS.
That link reports the parcel’s progress in real time.
On any shipping matter, reach us through any of the channels below.
📧 Email: guardian-drive@outlook.com
📞 Phone: (+60) 1113269207
🏢 Address: 2A, DESA RAHMAT, JALAN RELAU, 11900 BAYAN LEPAS PULAU PINANG
🌐 Website: https://guardiandrive.xyz/contact-us/